KnowledgeBase | PC2 | Troubleshooting


How can I restore my PC1/2 to its factory defaults? (Hard Reset)

Question:
How can I restore my PC1/PC2 to its factory defaults?

Answer:

Caution: Hard resetting will erase all user memory! Need be, save any custom programming via sys-ex dump before proceeding.

There are two methods for performing a hard reset on a PC2/PC1 Series keyboard:

  • Global Menu Method:
    1. press GLOBAL
    2. press >>> until you see "Reset PC2?" or "Reset PC1" (2nd to last item in menu)
    3. press [Yes] twice
  • -OR-

  • Boot Diagnostic Method: (useful if your screen is blank and cannot perform the Global menu method)
    1. turn the unit on
    2. when the display says "Please Wait", press and release the Panic button.
    3. press the right arrow button >>> until the display says "Hard RESET"
    4. press Enter
    5. press the >>> button under "Yes" in the display.

Via either method, the unit will "initialize" itself for about 5 sec. or so and then reboot to factory specs.

If the above methods do not successfully restore your unit's normal operation it will likely be time to take the unit to an authorized Kurzweil service center for repairs.


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