I tried to update my SP4-8 (or SPS4-8) and following, the unit will not boot and/or operate normally.
We have seen two primary causes for this. Fortunately it should be a simple fix. Some important things to keep in mind:
Be sure to use the correct OS update to install in your unit. The SP4-8 and SPS4-8, though similar in name and indeed function, use DIFFERENT OS update packages. Using the wrong OS update kit is primary cause behind this issue in cases we have seen so far.
Be sure to follow the detailed "OS Install Procedure" instruction set included within the corresponding update kit.
The first thing to try is simply re-installing the proper OS following the included "OS Install Procedure" instructions.
If your unit is in such a state where you cannot even enter System Mode (holding SHIFT while powering on - aka the boot loader) then try the following:
This may permit you into alternate version of the System Mode. At which point you should see something similar to:
...pursuant to your model.
If still no success, please contact Operational Support.
Need more info? Check out the following links: